Confidence in using digital technologies

Ideally Australians should be able to safely and confidently use the internet and digital technologies as part of their everyday activity – whether that’s running errands like shopping or banking, or keeping in touch with friends and family.

Those who are less experienced may be fearful of the unfamiliar or lacking confidence with digital technologies. Others may need to balance the benefits of building community through online interaction, and in-person support networks.

Why the contribution is important

Our ability to make the most of digital technologies depends on the extent to which Australians can safely and confidently interact online. At the core of this is trust in the companies, services, people and data we transact or communicate with. Community education and digital literacy is key.

  • How can we improve confidence for those that are less confident using digital technologies?
  • How should we balance the role digital technologies play in our lives, by staying connected while maintaining strong face-to-face support networks?

by DigitalEconomyTeam on October 23, 2017 at 06:39PM

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Comments

  • Posted by FrankTheilen October 27, 2017 at 17:26

    "Community education and digital literacy is key". It is important to educate and provide experience with social media or provided services online. We should focus on how to educate and when. It makes to me no sense to allow children to do online banking or purchases alone. A guardian should always authorise any transaction. Adults and older people should rely on the community and find a way to get educated through experienced users or professional. Online payments or transactions should have a cool of phase to cancel a transaction. Any transaction needs to have a secondary authorisation form at a later point in time to a) make sure it was an authorisation and b) to provide an option to redo/opt-out of an unwanted purchase. Overseas transaction should always be flagged and retractable as it bears a high risk of misuse.
  • Posted by DigitalEconomyTeam October 30, 2017 at 11:47

    Thanks for the comment FrankTheilen, thought-provoking perspective.
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