Connecting people through community learning

We’ve seen some great initiatives like Infoxchange’s Go Digi programme which through the help of “digital mentors” help other people learn digital skills like using mobile phone apps and using social media.

Libraries and community centres can also play an important role in helping people to develop their digital skills and digital literacy, while also building strong community links.

Why the contribution is important

There are good opportunities to use technology to improve access and outcomes in education, health and social inclusion. But those who could most benefit are at risk of being left behind. The 2017 Australian Digital Inclusion Index found those with low levels of income, education and employment are significantly less digitally included. While the gap in access to broadband has narrowed in recent years, there are still gaps in digital ability, basic skills, and attitudes to technology.

  • Do you know of any initiatives that encourage people and communities to learn to use digital technologies?
  • What has worked well, what has been challenging, and what lessons have you learnt?



    by DigitalEconomyTeam on October 23, 2017 at 06:29PM

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    • Posted by FrankTheilen October 27, 2017 at 17:36

      I learnt that especially older or unskilled people trust more the sales person or online scam than any advisor or teenager. It is no longer a family business to provide new information from young to old. and old does not want to show weakness. People rather pay online to someone tricking them than reveal that they have no idea of what they are doing. Many online shopper buy late at night or if slightly intoxicated. If they would need to sleep about the order before they can transact, a cool down of 1 or 2 days, would help a lot. The online mentor service sound good, but my experience is that many unskilled and inexperienced helpers do more harm than good.
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