Engagement reporting and metrics
Establish a set of common metrics and reporting process to provide feedback to the APS and those outside the APS on how well the APS and individual agencies are engaging the broader community.
Why the contribution is important
Feedback is critically important in understanding how well the APS is engaging and whether the intended improvement to engagement are occurring. Establishing metrics and reporting against those metrics signals that engagement is a core competency to APS staff; and provides transparency on how well we’re doing it.
The establishment of a set of metrics also creates an expectation of accountability, especially if the metrics are used to create a publically available dashboard.
by ProjectTeam on April 13, 2018 at 01:21PM