Best Practice Toolkit

Toolkit of engagement resources that public servants can take ‘off the shelf’ and immediately apply in their own work. Includes engagement methodologies, templates and case studies.

best practice2

What it might look like: The Toolkit would be published online, but could also include a printed paper version.


Why the contribution is important

Many public servants want to do better engagement, but don’t know how. Others aren’t aware doing things differently is possible. This Concept provides practical assistance that helps address those problems.

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Toolkits are often full of great ideas, but sometimes they just don’t get used and collect dust. Can you think of any other toolkits that have been successful – what features did they have? Why did people use them?

by ProjectTeam on February 23, 2018 at 01:10PM

Current Rating

Average rating: 3.8
Based on: 8 votes


  • Posted by RossS February 26, 2018 at 15:34

    Toolkits have a lot of upside... good ones go beyond the pdf best practice guide... I'm not sure how much they get used in comparison to a Google search or Youtube vid. The best toolkits I know of are interactive, featuring things like diagnostics, walkthroughs, microlearnings, templates etc.
  • Posted by Tarek February 26, 2018 at 17:01

    Agree with Ross that it's helpful to have examples with walk-throughs, templates, etc. This could be useful in conjunction with the resources guide idea.

    Important to consider in this context different consultation contexts: regional, remote, digital, linguistically and culturally diverse consultation contexts, etc.
  • Posted by jgibbons March 02, 2018 at 23:51

    Agree with Tarek that it's important to consider different consultation contexts, particularly with different types of policies and stakeholders. Would industry/policy-specific toolkits work better?
  • Posted by aoulton March 05, 2018 at 15:28

    A good idea, but needs to be used comprehensively. There have been a lot of best practice guides made and then ignored over the years because people preferred their own systems.
  • Posted by markimark March 07, 2018 at 11:39

    I would want to know how this toolkit would be promoted and dispersed among public servants. On-going promotion and updating of these kinds of useful toolkits is what is needed to ensure they get used and do not gather dust.
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