Engagement Diagnostic Framework
The Engagement Diagnostic Framework is a conceptual decision tool that helps public servants diagnose their engagement problem, and how best to solve it.
Why the contribution is important
A crucial reason why public participation can fail in the APS is because public servants pick the wrong engagement tool for the problem they’re trying to solve – for example, using a co-design engagement process for a simple problem that doesn’t need it, and when there isn’t actually enough time and resources to do it properly. This leaves the public and public servants disappointed and demoralised. This Concept helps ensure the right tool for the job gets selected.
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Sometimes even really sound frameworks can just sit on a shelf collecting dust, instead of getting used. Would you use this in your team? How would you use it? Can you think of good examples of when a framework like this has got buy in, and why?
by ProjectTeam on February 23, 2018 at 12:48PM