Engagement Reporting and Metrics
Reporting and metrics to measure the engagement performance of both agencies and individual public servants.
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Why the contribution is important
Signals that engagement is a core competency to APS staff; and provides transparency on how well we’re doing it.
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- Can you think of any metrics you’ve seen before that could serve as a model for these? For example, metrics that appear in annual reports.
- Sometimes metrics and reporting can be treated like a hoop to jump through, or a box to tick. How would you get people to buy into the metrics, to see them as legitimate?
- How could you get the public involved in metrics? And make them ongoing/real time? Could there be ratings that the public give, like a Trip Advisor style rating for engagements on a digital platform?
by ProjectTeam on February 23, 2018 at 12:54PM
Posted by Jillllll February 23, 2018 at 14:42
Senior Exec can support the creation of a culture of new forms of engagement by agreeing to pilot and evaluate new ideas.
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Posted by kleo7036 February 26, 2018 at 15:24
Kevin
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Posted by milenaa February 26, 2018 at 17:05
Also, a lot of government engagement and consultation is managed via consultancies. Could you apply consistent measurements of engagement to different consultancies who each have their own approaches and methods?
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Posted by gkend February 26, 2018 at 20:35
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Posted by RossS February 27, 2018 at 14:24
Project reporting should already include metrics on engagement (people contacted [number and population type]; responses received; modes of communication used; regions visited; etc... depending on the project)
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Posted by Jo_Langham March 01, 2018 at 11:08
I'm currently completing my PhD on this topic - I have created a measurement scale to evaluate the effectiveness of the experience created for citizens by public sector organisations. I am about 6mths from completion and would consider collaborating on a test case. Please contact me if you are interested. J.langham@business.uq.edu.au
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