Engagement Reporting and Metrics
Reporting and metrics to measure the engagement performance of both agencies and individual public servants.
Why the contribution is important
Signals that engagement is a core competency to APS staff; and provides transparency on how well we’re doing it.
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- Can you think of any metrics you’ve seen before that could serve as a model for these? For example, metrics that appear in annual reports.
- Sometimes metrics and reporting can be treated like a hoop to jump through, or a box to tick. How would you get people to buy into the metrics, to see them as legitimate?
- How could you get the public involved in metrics? And make them ongoing/real time? Could there be ratings that the public give, like a Trip Advisor style rating for engagements on a digital platform?
by ProjectTeam on February 23, 2018 at 12:54PM