Minimum Engagement Standards
Establish and publish APS minimum standards for engagement.
Why the contribution is important
Some of the solutions to better engagement are using high tech digital tools, or using a fancy new framework. But sometimes the solution is really low tech customer service, like: Responding quickly to requests; explaining how feedback will be used; in fact, just adding a bit more humanity to our engagements. This isn’t often taught openly in the APS, but this Concept can help show public servants what the basic expectations are.
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- Is this sending poor signals, implying that public servants aren’t getting the basics right, or are rude (which is overwhelmingly not the case)? If so, can that perception be managed?
- Can you think of similar examples that have been successful? Why did they work?
by ProjectTeam on February 23, 2018 at 01:07PM