Digital inclusion and access to services

We know that digital disadvantage coincides with other forms of social and economic disadvantage. By ensuring that all Australians have access to affordable and user-friendly digital technologies, government and community sector organisations will be able to offer their services in new ways –providing education, healthcare and other support services directly to the home. 

For example, Australians living in far north Queensland are embracing new telehealth services through the Torres and Cape Hospital and Health Service.[Telehealth uses high definition cameras to link medical specialists and other clinicians with patients in real-time appointments through video-conferencing. This allows Queenslanders living in remote and rural locations to access healthcare while saving them the time, effort and money required to travel to a hospital.

The government also provides Medicare benefits to support video consultations between specialists and patients who live in remote Australia.


Why the contribution is important

With one-third of Australia’s population living in regional, rural and remote areas, it is crucial that regional Australians have the opportunity to access services digitally, without the need to travel to a major centre. At the moment they are less likely than urban dwellers to access services like eHealth or formal education online.

  • What are some of the barriers preventing Australians living in regional, rural and remote areas from accessing services online?
  • How might we increase digital inclusion in these areas?
  • How might we encourage and enable Australians living in these areas to access services online?


by DigitalEconomyTeam on November 24, 2017 at 09:39AM

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