Trust in suppliers

There is no accessible accreditation for web developers, digital marketers and software designers and small business often has a poor first experience. 

They can be bombarded with offers from overseas and because they lack the knowledge to make a judgement they do nothing and do not research their options. 

 

 

Why the contribution is important

This lack of knowledge coupled with lack of trust in providers is another barrier to going digital 

by Lynellej on November 16, 2017 at 08:07AM

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Average score : 5.0
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Comments

  • Posted by DigitalEconomyTeam November 20, 2017 at 09:59

    Hi Lynellej, thanks for your comment - you raise some very important points about trust in suppliers for ICT services.

  • Posted by smalldigbizteam December 05, 2017 at 07:03

    Hi Lynellej - thanks again for your ideas - we'd love to explore this further with you - could we ask you - what might accreditation for suppliers look like ? Is it something the government should do?

    There is also another idea in the challenge around a digital marketplace - could accreditation be provided through something like a digital marketplace?

    We'd love to hear your further ideas! Also if you are interested, learn more about the small business digital taskforce and get involved in its work, just send follow this link:
    https://www.industry.gov.au/[…]/Small-Business-Digital-Taskforce.aspx

  • Posted by waspdigital December 18, 2017 at 21:05

    I like this idea :)

  • Posted by SoniaC January 10, 2018 at 10:38

    One of the challenges in tech is that it is so varied. Accreditation for a website developer would be different to that of a social media marketer and different to a virtual CIO. Organisations like the Australian Computer Society step a little into this, with accreditation for IT service providers. Unfortunately technical certifications just mean you've done some study & passed a product exam.

    Perhaps we should look at another angle of technical services - things like "do they have some customer success stories? do they have proof of completing projects on time?" etc.

  • Posted by smalldigbizteam January 12, 2018 at 10:30

    Thanks SoniaC. We have heard a lot from businesses that they want accreditation of people and software to help them make better decisions. I’m not sure government is best placed to deliver this accreditation despite many businesses thinking we should.
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